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[外航其它] [重新整理]外航面试问题集及英语复习小窍门

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发表于 2010-1-28 14:03:10 | 显示全部楼层 |阅读模式
本帖最后由 阿桂 于 2010-1-30 21:38 编辑

很多JMS在问面试英语究竟要达到什么水平。个人认为四六级还是专八都不重要,面试的时候口语清楚流利,态度从容不迫才是成功获得考官好评的关键。

而这个质素是可以事前准备和慢慢培养的。如果你对面试流程和面试问题都很熟悉,被问时可以对答如流,那么就已经迈出了通向成功的第一步。

我之前找加拿大的亲戚影印了一些外航空乘面试的资料,上面归纳了很多外航面试时的问题。其实有些前辈已经做了很多工作,但我稍微比较了下,我手上资料上的问题从HR的角度来说更专业些,而且分类也要准确些。所以现在打算把它们和JMS作一个分享。

太久没有练习英文打字,速度比较慢,而且问题比较多(篇幅有限,帖子里的问题并不是全部,但我尽可能选择了有代表性的一些),所以下面将占用几楼来慢慢更新,如果给大家造成了不便,请原谅则个O(_)O~


最近在背单词,单词书的话,我觉得四级和托福的就很好,尤其是托福,收集的是一些口语性的单词,大概也就3~4千的词汇量,很适合面试前的准备。我手上还有六级、专八和考研的单词书,个人觉得太过深入反而没什么用。

另外,因为外航面试毕竟不是专业英语的学习,不必准备朗文大部的英英词典什么的,手里没有一本合适的英语词典,又觉得有些句子理解起来费力的MM,这里我给大家推荐灵格斯翻译软件,无论是当成词典用还是用作翻译工具,都是很好的一个助手。不过该背该记的单词还是要记哦。

口语不是很好的JMS,建议每天读一篇文章,最好是和面试、你个人的经历、学业、工作、兴趣相关的文章,因为面试时考官仍然是根据你的简历来提问,如果这方面你可以很熟悉并且流利的话,相信会有很大机会晋级的。没事的话,也可以看看旅游性英语的东西,比如面试新航,如果你对新加坡的概况很熟,到时候和考官聊一聊,说不定就有加分哈。


索引:

2楼——外企面试英语链接,前辈总结的外航题集链接

3楼——BACKGROUND以及Skills & Abilities的一些问题,包括:

Personal details

Outside interests

Education and training

Work experience and employment history

Skills & Abilities(调整字号无能,谁来救救俺啊)

4楼——knowledge and suitability for the job以及Perceptions About Customer Care,包括和涉及到空乘工作和对待客人的一些具体问题

5楼待更

评分

参与人数 13金币 +1 +53 收起 理由
sharon824 + 1 太赞了
roissy + 4 好帖子!
jaccy + 1 gud
kincine + 1 补上
小谷16 + 3 mm辛苦了啊。好贴一定要顶
-夶{水母} + 5 辛苦了!!
格子 + 2 You'r really kindly~
德龄 + 10 顶桂
凌晨黄昏 + 2 good

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空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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 楼主| 发表于 2010-1-29 10:32:11 | 显示全部楼层
本帖最后由 阿桂 于 2010-1-31 19:54 编辑

回复 13# 格子

SIA,QR,EK……机会合适的话都想试试


(最新问题更新在47楼,请戳我这个挖坑不填的不良青年)
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发表于 2010-2-2 12:26:13 | 显示全部楼层
超级有用的 谢谢分享^^
空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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发表于 2010-1-28 16:18:37 | 显示全部楼层
受用啊,辛苦楼主了!不知楼主是要面哪航啊?
空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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发表于 2010-1-28 16:14:15 | 显示全部楼层
好贴!要收藏。
桂MM大好人啊,辛苦了哦:qq65:
空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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发表于 2010-1-28 16:12:46 | 显示全部楼层
谢谢阿桂
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发表于 2010-1-29 11:57:02 | 显示全部楼层
阿桂MM真nice,嘿嘿~~~你这么好心,一定会有好报哒!!我们一起加油加油加油!!
空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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发表于 2010-1-29 11:55:34 | 显示全部楼层
So nice of u good luck and hope you can realize ur dreams!
空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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发表于 2010-1-29 11:50:18 | 显示全部楼层
我快爱死你了~~,最近也在整理这些呢,不过呀,减肥这种事情千万别太着急,一点点来,到时候面上了,却因为减肥营养不均衡,启不是亏死啦,是不,我一七五,一百二,前些日子也是猛减,结果C cup,成了A cup,后悔莫急呢~~还有呀亲爱的,加我QQ,有时间多指导我的英文嘛,
空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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 楼主| 发表于 2010-1-29 10:33:07 | 显示全部楼层
回复 14# hellorain0814

谢谢鼓励哈O(∩_∩)O~
我发现我最大的问题还是减肥……
越减越重了囧
空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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发表于 2010-1-29 09:40:26 | 显示全部楼层
支持支持
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 楼主| 发表于 2010-1-28 14:03:27 | 显示全部楼层
附:
英语沙龙外企面试经典
http://www.wangchao.net.cn/bbsdetail_787289.html
这是面试的其中一章,网页下方还有很多内容,大家可以看一看,不仅仅是外航,所有要涉及到英文的求职应聘都是很有用的。

外航空乘面试常见问题集
http://www.airnews.cn/consultation/18177.shtml
前辈总结的帖子,中文部分这里转载了过来,大家可以看一看:

回答故事性问题的技巧
每一家航空公司在顾用空服员是都有他们自己的标则,可是大致上都是大同小异,如果你能在面试前做好准备,那么在面试时,就不会因为紧张过度而表现失常。
一般航空公司所需要空服员的特质有下列几点: 
值得信赖及诚实
热忱及信心  
姿态及自信
聆听与沟通的技巧
自动自发及活力
在面试时,有时主考官有会出一先问题,并要求你做一个完整故事性回答。在家里准备时,首先可以拟定几个问题,写下可能的回答,并有条理的从过去阐述到现在。答案的内容要包括: 
起头 - 要明确说出时间、地点等。
中间 - 开始叙述整个故事,但注意要保持简短,并与主题有关不要离题。
结束 - 告诉他们你从过去的经验中学到什么?以及一些你个人的感想。
接下来把写下来的东西重新看一遍,调整所写的内容。然后用摄影机录下自己回答的情形。重复的观看并不断的改进。也可以请朋友们给你一些诚实的意见。最后,很重要的一点就是团队精神与组织能力,其实在面试时,主考官就能看出你是否具备这样的条件。因为从你的回答中可以看出你是否用心准备过,并利用不同的信息充实自己。
进入面试时要放松精神、态度从容不迫,并且面带微笑。
在回答前在心里做一次快速的整理,但不要拖的太久,也不要太明显。
回答时要口齿清晰,有条不紊的回答。
如果在回答中主考官突然打断你的回答,并由你的回答中问你其它的问题,千万不要漏出讶异及慌张的神情。同样的重复第一及第二个步骤,记住自己的重点,不要因为主考官混淆了题目,连自己的答案也乱了。
空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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 楼主| 发表于 2010-1-28 14:03:51 | 显示全部楼层
本帖最后由 阿桂 于 2010-1-30 21:34 编辑

Background

Personal details
1. How would the job impact your family? What does your family think about your applying for this position?

Outside interests
2. What do you do to relax after a hard day? Where do you get your energy from?

Education and training (主要针对应届生)
3. What were your favorite subjects? (吼吼,这道题毕马威面试也见过)
4. Why didn’t you do better in your exams?
5. What subjects were the easiest / most difficult for you?
6. What do you do to improve yourself?
7. Do you feel your education and training prepared you well for the challenges in the work force?
8. I see you are currently learning Spanish, how long have you been learning it?

Work experience and employment history
9. Why did you choose to work at (any company)?
10. Why did you stay with the same employer for so long?
11. How do superiors get the best out of you?
12. What personal qualities and skills are necessary for success working freelance?
13. How do you maintain your interest in your work?
14. In what areas of your current work are you strongest / weakest?
15. In what ways are you prepared for the career and lifestyle change?
16. What do you like / dislike about your current work?
17. What is the most important thing about the work you do?
18. What particular aspect of your work do you find most frustrating?
19. Why do you want to leave your current work? (Why are you dissatisfied with your current job?)
20. Describe a time when you thought you were (not) doing well? (故事性问题哦,请参照1楼第二个链接里中文部分)
21. What is your attendance record like?
22. If you could start your career over again, what would you do differently?
23. Out of all the jobs you have held, which one was your favorite?
24. What have you learned from your work experience?
25. What was the most enjoyable experience in your work experience?
26. In your current/past position, what problems did you come across that came as a surprise to you?
27. When have you had to say no to a client?
28. Describe a situation when the team fell apart. What was your role in the outcome?
29. What has been the biggest disappointment of your career?
30. What has been your greatest professional mistake?
31. How do you approach difficult situations?
32. Tell us about a time when you solved a customer problem?
33. Tell us about the biggest challenge you have faced? How did you respond to that challenge?

Skills & Abilities

34. Are you a self starter?

35. Describe a situation when your work or idea was criticized?

36. Describe yourself in 3 words.

37. Do you consider yourself a future, present, or past orientated person?

38. Do you consider yourself a smart person?

39. Do you have an analytical mind?

40. Can you work under pressure?

41. How do you deal with criticism?

42. How do you feel about routine tasks and irregular hours?

43. How have you changed in the last 5 years?

44. How well do you lead people?

45. Name 5 things that motivate you.

46. Rate yourself on a scale from 1 to 10.

47. What are some of the things you find difficult to do?

         48. When do you tend to do your best work, in the morning or in the afternoon? ( LZ我很囧地是在凌晨……)

         49. When have you had to face major changes in your personal life or work?

         50. Do you have a competitive nature?

         51. How would a friend describe you?

         52. How confident are you about addressing a group?

         53. How important is communication when dealing with your clients?

         54. Tell us about a time that you had to be tactful.

         55. What action do you take if there are members of your team who really don’t get on with one another, to the point where this is affecting other staff and performance?

         56. When have you shown good communication skills?

         57. How do you go about making important decisions?

空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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 楼主| 发表于 2010-1-28 14:04:18 | 显示全部楼层
本帖最后由 阿桂 于 2010-1-30 21:35 编辑

General Motives & Perceptions

Cabin Crew

58. Are you willing to start as a trainee?

59. Do you feel confident in your ability to handle this position?

60. Do you know anything about cabin crew training?

61. Do you think the role of cabin crew is glamorous?

62. Do you think your lack of language skills will affect your ability to perform the job?

63. Have you worked on night shifts before?

64. How do you feel about a formal dress code?

65. How do you feel about living out of a suitcase?

66. How do you feel about the 6 month probationary period?

67. How do you feel about working at Christmas, and other special occasions?

68. How is your work experience related to cabin crew?

69. How will you adapt your behavior to the wide range of ethnic differences?

70. If you could, what would you change about the position?

71. What contribution can you make to ensure passengers will fly with us again?

72. What do you expect from this job?

73. What do you think the role of cabin crew involves?

74. What is it about being a cabin crew member that you think you do not presently have?

75. What qualities do you have that you feel would make you a good cabin crew?

76. What will you look forward to most in this job?

77. What would you bring to this position?

78. Why should we hire you?

79. Will you be able to cope with the change in environment?

Perceptions About Customer Care

80. Do you think the customer is always right?

81. How would you deal with a passenger who is not right but believes he is right?

82. How would you define good customer service?

83. What do you find most challenging about providing customer service?

84. When have you provide good customer service?

85. Why do you think some passengers take out their frustration on cabin crew?

空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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 楼主| 发表于 2010-1-28 14:04:49 | 显示全部楼层
本帖最后由 阿桂 于 2010-1-30 21:32 编辑

占楼待更新……大概还有50到60来个问题,龟速敲字中……谁来鞭策一下我的懒筋吧!!!
空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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发表于 2010-1-28 15:23:52 | 显示全部楼层
我接着来坐着看桂妞的后续报道··
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发表于 2010-1-28 15:36:26 | 显示全部楼层
回复 4# 阿桂


    阿桂,你真好。
空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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发表于 2010-1-28 15:49:35 | 显示全部楼层
抱住阿桂亲一口:qq65:
整理辛苦了,慢慢看~
空乘婚恋http://www.51Love.cc 机组人员在英文里称为Cabin Crew
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发表于 2010-1-28 16:08:51 | 显示全部楼层
LZ真细心,还有索引。
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发表于 2010-1-28 16:11:55 | 显示全部楼层
辛苦拉~~:y19:
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