考官经常问的问题

1:如果遇到不讲理的旅客怎么办?
2:你对空姐的工作有那些了解?
3:你认为一名空中乘务员最大的挑战是什么?
1.请做一下自我介绍
2.你为什么想当一名乘务员？
3.你父母对你当乘务员怎么看？
4.你从何时起想成为一名空中乘务员的？
5.你想拿多少月薪？
6.如果你被录用，你会与我们共事多久？
7.如果乘客提议结伴旅行，你会怎么做？
8.请你说一说学分达到平均分以上的原因？
9.你以前做过兼职吗？
10.你在学校生活期间的特殊活动是什么？
11.学校生活给你印像最深的是什么？
12.在上大学前你做什么？
13.你打算在此工作多久？
14.你对工作时间以外的超时工作怎么看？
15.请说一说本人的职业观？
16.你决意离职的动机是什么？
17.你向其它公司申请了吗？
18.你认为自己的英语实力如何？
19.你有资格证和特殊技能吗？
20.你认为自己的性格如何？
21你的优点和缺点是什么？
22.学生时代印象最深的是什么事？
23.你喜欢什么俱乐部活动？
24.你有学位吗？
25.你的大学成绩如何？
26.你最喜欢哪一课？
27.你在大学的专业是什么？
28.你毕业于哪一所高中（大学）？
29.你理想中的女性形象应该如何？
30.你认为自己的能力中具有竞争力的是什么？
31.你最近关心什么？
32.大学时做过什么活动？
33.请说一说你所知道的鸡尾酒的种类
34.你的英语水平如何？
35.你在休息日做什么？
36.做为社会的一员，你的梦想是什么？
37.请谈一谈你对恋爱结婚和通过媒人介绍结婚的看法
38今天心情如何？
39.你的兴趣是什么？
40.如果乘客晕机你该如何处理？
41.你如何保持健康？
42.放弃别的航空公司而要和我们一起工作的理由是什么？
43.你是属于保守型的，还是属于自由奔放型的？
44.迄今为止，什么事情给你留下了最深刻的印象？
45.你做过兼职吗？
46.如果孩子打扰乘客，你该如何去做？
47.你对女性吸烟问题如何看？
48.你有座右铭吗？
49.你擅长社交吗？
50.如果飞机上有两个婴儿哭，你如何处理？
51.如果有客人向你提出约会，你怎样对待？
52.如果有客人在飞机上推销产品，你怎样处理？
53.如果你和你的同事发生争执，你怎样处理？
54.同一件事情，你的同事和领导各持不同的意见，你怎样处理？
55.遇到酒醉的客人怎么处理？
56.你的专业可以找到更好的工作，为什么还选择来面试空姐？
57.做一名空乘人员有哪些优势与劣势？

Problem Solving
Can you work under pressure
What is your greatest strength
What is your greatest weakness
What have you done to correct your weaknesses
Have you ever failed
What is your biggest failure
How do you handle failure
How do you handle change
When you are in charge how do you motivate people 
Describe a time when you resolved a conflict
How do you handle conflict 

Previous Employment
What is the hardest thing you ever did in your current job
Why have you held so many jobs
Do you consider yourself a loyal employee
What did you like about your last job
What did you dislike about your last job
What was your favorite job
What was your least favorite job
What have you learned from previous jobs
How long will you stay with our airline
What would your coworkers say about you
What would your previous supervisors say about you 
What were the people like at your last company
What did you dislike about your last employer
If you could change one thing about your last employer what would it be
Were you satisfied with your performance at your last job
Was your previous employer satisfied with your performance
Have you ever been fired
If so why were you fired
Have you ever been asked to resign from another job
What will your references say
Can we check your references
How many sick days did you take last year
Is this typical 
Personality and Motivation
Do you consider yourself a success
Were you ever under a great deal of pressure
What kinds of decisions are most difficult for you
Why has it taken you so long to find a job
Why do you want to be a flight attendant
What part of being a flight attendant interests you most
What kind of contributions will you make to our airline
Where else are you interviewing
Have you applied to other airlines
When are you available to start
What are your outstanding qualities
What interests you most about being a flight attendant
What can you do for us that others can＇t
Describe a difficult problem you＇ve dealt with.
How important is appearance
What do you think will be the biggest challenge of being a flight attendant
What is the best part of being a flight attendant
Do you have any natural talent or skill something that comes easy to you
What do you like to do in your spare time
How would you handle an abrasive Captain or coworker
Have you ever been described as stubborn or hardheaded By whom
Do you ever freeze in social situations
Have you ever worked with someone who talked too much How did you handle it
Are you skilled at sizing people up
Have you ever been part of a problem
Have you ever had to support the directives of higher management even when you disagreed with it
Have you ever lied
Have you ever broken a law
Have you ever stolen something
Have you ever found a work policy or rule to be distasteful How did you handle it
Have you ever been tempted to break a work rule or policy What did you do
Why do you want to work for our airline
What kind of experience do you have
Are you willing to be based wherever the company sends you
What would you like to be doing ten years from now
Why should we hire you
What are your qualifications
What is your biggest accomplishment
What are your career goals
How does a flight attendant job fit into your career goals
What personal characteristic best describes you.
Do you prefer to work alone or with others
Do you consider yourself a team player
Describe your team style.
Are you self motivated
What motivates you
Describe your relationship with peers.
What kind of people do you prefer to work with
Describe your personality
How do you handle criticism
Were you ever unfairly criticized 

Skills
Do you read write and/or speak a foreign language
Are you willing to learn a foreign language
Are you a leader or a follower
What have you learned from your previous jobs
What kind of employee are you
What was your favorite subject in school
What was your least favorite subject in school
Tell us about your leadership skills.
What was your major success as a leader
What was your major failure as a leader
What do you think are the most important components of a practical leadership philosophy
Whose leadership qualities have you most respected
Have you incorporated his/her leadership qualities
Have you ever had an unexpected leadership role How did it work out
What are your assets
Whom do you most admire
 
Other Questions
What bases does our airline have  What type of aircraft
Who is the president of our company
How long has our airline been in existence
How do you feel about the airline industry
How do you feel about being away from home frequently
How do you feel about relocating
How do you feel about unions
What do you feel is the role of unions
Why do you want to leave your previous employer
Will we find anything on our background search that you＇d like to discuss now
Is there anything you would like to discuss
Do you have any questions

回答故事性問題的技巧

每一家航空公司在顧用空服員是都有他們自己的標則，可是大致上都是大同小異，如果你能在面試前做好
準備，那麼在面試時，就不會因為緊張過度而表現失常。
一般航空公司所需要空服員的特質有下列幾點：
 
◎ 值得信賴及誠實
◎ 熱忱及信心
◎ 姿態及自信
◎ 聆聽與溝通的技巧
◎ 自動自發及活力

在面試時，有時主考官有會出一先問題，並要求你做一個完整故事性回答。在家裡準備時，首先可以擬
定幾個問題，寫下可能的回答，並有條理的從過去闡述到現在。答案的內容要包括：
 
◎ 起頭 - 要明確說出時間、地點等。
◎ 中間 - 開始敘述整個故事，但注意要保持簡短，並與主題有關不要離題。
◎ 結束 - 告訴他們你從過去的經驗中學到什麼？以及一些你個人的感想。
接下來把寫下來的東西重新看一遍，調整所寫的內容。然後用攝影機錄下自己回答的情形。重覆的觀看並
不斷的改進。也可以請朋友們給你一些誠實的意見。最後，很重要的一點就是團隊精神與組織能力，其實
在面試時，主考官就能看出你是否具備這樣的條件。因為從你的回答中可以看出你是否用心準備過，並
利用不同的資訊充實自己。
進入面試時
 
◎ 要放鬆精神、態度從容不迫，並且面帶微笑。
◎ 在回答前在心裡做一次快速的整理，但不要拖的太久，也不要太明顯。
◎ 回答時要口齒清晰，有條不紊的回答。
◎ 如果在回答中主考官突然打斷你的回答，並由你的回答中問你其他的問題，千萬不要漏出訝異及慌張
的神情。同樣的重覆第一及第二個步驟，記住自己的重點，不要因為主考官混淆了題目，連自己的答案
也亂了。