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发表于 2009-12-9 10:22:14
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Position
Customer Service Specialist, Greater China Region
Location
Shanghai, People’s Republic of China
Reporting
Reports to Asia Supply Chain Manager
Job Description:
• Primary point-of-contact for Greater China (Mainland China, Taiwan, and Hong Kong) customers providing prompt, efficient, and accurate order processing, fulfillment, transport planning, and invoicing.
• Responsible for day-to-day contacts with prospects, customers, warehouses, sales, MTS, business group, accounting, and credit.
Accountabilities / Responsibilities:
Major accountabilities and responsibilities are:
• Order Process Management
• Transport Planning
• Export Order Processing
• Invoicing
Specific accountabilities and responsibilities include, but not limited to:
• Order process management
o Receive, process, ship, and invoice orders
o Analyze, check, and handle letters of credit
o Handle inquiries for sample requests and product availability communication
• Transport Planning
o Arranging/scheduling of delivery/pick-up of goods with logistics provider
o Select goods for shipment
o Perform goods issue once items shipped
o Warehouse management
 End of month inventory reconciliation and resolution (if issues)
 Perform goods receipt once incoming replenishments are received
 Manage consignment inventories
• Verify logistics provider invoices
• Asia export order processing
o Includes invoice, bill of lading, inspection certification, country regulations, Incoterms, payment checks, specific requirements, and transport documents
• Invoicing
o Issue invoices & credit/debit notes, and rebate management
o Prepare documents for bank
o Prepare shipping documents for customers
o If needed, contact customer for payment collection
• Manage corrective processes for return orders and customer complaints
• Gathering forecast, competition, customer data when/where possible and updating information by appropriate means
• Attend sales, demand, country, or regional Team meetings becoming a proactive team member supporting sales, MTS, business, marketing, etc.
• Travel required – 5%.
Skills / Qualifications/ Experience Requirements:
• Bachelor’s degree in Business Administration, Supply Chain Management and/or a Science related field.
• 3+ years experience in Customer Service.
• Experience in servicing the Greater China Region (Mainland China, Taiwan, and Hong Kong).
• APICS certification preferred.
• Strong verbal and written communication skills in Cantonese, English, and Mandarin.
• Excellent proficiency in MRP II or ERP system software (SAP preferred)
• Skillful in spreadsheet and document writing software
• Customer focused attitude
• Able to work in a multi-cultural team environment as well as multi-task, work under pressure and enjoy challenges.
• Proactive self-starter willing to take initiative in problem investigation and resolution
• Comprehensive knowledge of transportation modes (air, rail, truck, ocean), freight forwarding, Incoterms, payment terms, letters of credit, import/export documentation, government regulations, and import/export controls requirements, manufacturing scheduling and lead times
• Experience working within a global company.
• Willing to work same work schedule (days and hours) as our customers |
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楼主: aoroura
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发表于 2009-12-9 00:22:23
