阿航Ground staff

joycefly

之前看到一个MM关于Ground staff的疑问，无奈怎样也找不到那个帖子了，只好另起一个

5月北京的OD没过，伤心。可能CC条件真的太高了，想申请阿航的ground staff,有下面的疑问，望知情人士耐心解答，感激。

我在阿航的官网Career Center中看到各种职位招聘，airport operations and serivce,cargo, service delivery etc, 没有看到ground staff这个单词，是airport operations and serivce吗？

ground staff一般做什么呢？都有什么样的要求呢？

也是通过fasco招聘吗？通常多久一次呢？

Thank you~

stanly

听fasco的意思是说和国外航空公司结缘的工作关系都得通过fasco。。所以问问fasco先~~

kiyii

http://fasco.com.cn/web/dispujob.asp?id=961
阿联酋航空公司招聘头等舱休息室职员

Job  Lounge Agent
Grade EK.04
Department OUTSTATION
Hours Hours as necessary
Location  
Outline Job Purpose


To ensure the delivery of a consistently high level product for EK premium customers and that the service suppliers provide the expected level of service.

Job Outline

Ensure Premium passengers are provided with the highest level of customer service at all times.
Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.
Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained.
Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes.
Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight.
Assist with expeditious and accurate completion of all reports & statistical data, and recording inwards goods and confirmation of invoices. Assist with daily/weekly stock control.
Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor, Airport Services Manager and other members of the station management group.
Critical Competencies

Customer Service and Orientation
Attention to Detail and Quality
Teamwork
Interpersonal Ability
Continuous Learning
Professionalism
Qualifications

Experience

Minimum high school education or equivalent.
Minimum of 2 years experience in airline customer service preferably, with airport experience.
Basic knowledge of Departure Control Systems.
Knowledge of Microsoft Word and Excel.
Keen interest in the hospitality industry would be an advantage.
Fluency in written and spoken English.
Preferred Additional Qualification

Must have the right to work and live in ___Beijing___. The company will not provide or assist with obtaining work permits. To Apply:

Motivated candidates please forward your CVs and application letter/reference letter (if any) to ekrecruitment@gmail.com by 19JULY2011. Please clearly indicate the position you apply in subject. All application documents must be in both English and Chinese and be prepared in MS WORD format.

Telephone inquiry, mail or personal visit will not be accepted.


Interested candidates can apply through www.emiratesgroupcareers.com by using the reference F&AM/SS/17360